Check that:

  • Your CPAP machine is turned on and plugged into power.
  • You have a good wireless signal on your machine.

The more bars you see on the wireless signal icon on your machine, the better the signal strength. If you do not see many bars, try moving the machine to a better location.

  • Your machine is not set to airplane mode.
    For more information about turning off airplane mode, see your machine's user guide.
  • The serial and device numbers in myAir match what is on the back of your machine.

Check that:

  • Your CPAP machine is turned on and plugged into power.
  • You have a good wireless signal on your machine.

The more bars you see on the wireless signal icon on your machine, the better the signal strength. If you do not see many bars, move the machine to a better location.

  • Your machine is not set to airplane mode.
    For more information about turning off airplane mode, see your machine's user guide.
  • The serial and device numbers in myAir match what is on the back of your machine.

Data for your new device will not be available until the first night after you update your serial number and device number and use your machine.

If you already used your machine for the first night but you don't see data, check that:

  • Your CPAP machine is turned on and plugged into power.
  • You have a good wireless signal on your machine.

The more bars you see on the wireless signal icon on your machine, the better the signal strength. If you do not see many bars, move the machine to a better location.

  • Your machine is not set to airplane mode.
    For more information about turning off airplane mode, see your machine's user guide.
  • The serial and device numbers in myAir match what is on the back of your machine.

myAir will present your score and data for your first sleep session per day. If another session is recorded for the same day, myAir will update your data once it receives data for the other session.

myAir can begin receiving data from your CPAP machine on the day that you set up your account. myAir does not get any data that your machine recorded before you set up your account. You should start to see data the first night you use your machine after you register.

Within myAir, you can see up to 12 months' worth of data.