You might see an error message if you entered an incorrect username or password, or if myAir services are temporarily unavailable. If you see a message that services are temporarily unavailable, wait a few hours and try again.

You might see an error message if you entered your password incorrectly. Check that your Caps Lock is not on when entering your password. You can also try to reset your password if you're unable to sign in.

  1. On the myAir Sign in screen, tap Forgot your password?
  2. On the Forgot password screen:
    1. Enter your email address.
    2. Tap Send me link.
    3. myAir will send you an email message.
  3. Within the myAir email message, tap the reset link.
  4. On the Reset password screen:
    1. Enter a new password.
    2. Enter the new password again.
    3. Tap Save.